Mar 21 2007

Retrospect Express HD for Maxtor OneTouch: “Assertion failure at tree.cpp-2528”

Tag: Hardware, Tech, Windowsjs @ 9:12 am

My nightly backups kept failing with the following error:

Retrospect has encountered a serious error:
Assertion failure at tree.cpp-2528

A log of this error has been written to the file “assert_log.utx”.

Please dell Dantz about this problem.

As with all Retrospect problems, the fix is easy. Simply remove X:\Retrospect Restore Points\RestorePoint.rbc (where ‘X’ is your external drive’s letter) and let Restrospect re-create it. This will often take several hours, so be patient. Once Retrospect has finished re-indexing everything, your backups should resume as normal.

Any time I have had a problem with Retrospect, it can always be fixed by re-building the .rbc file.

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Feb 06 2007

iPod on Windows XP: Delayed Write Failed (UPDATED)

Tag: Apple, Hardware, Tech, Windows, iPod/iTunesjs @ 4:15 pm

A couple years ago I posted about a fix for Delayed Write Failed errors when updating an iPod on Windows XP. While my suggestions in that post worked for the most part, I still encountered the error from time to time.

So it’s been a couple years and now I NEVER receive this error. Here’s how I did it:

I used to connect my iPod to my PC via USB. However, I had purchased an external Firewire hard drive which required me to install a Firewire card into a PCI slot on my machine. The card had 4 Firewire inputs, and I needed to free up a USB port for some other peripherals that needed them. So I decided to move my iPod connection from USB to my new Firewire card (Koutech KW-582V2 - cost me $21 bucks from NewEgg).

Ever since then I have NEVER received the Delayed Write error. So if you’re having trouble updating your iPod and get the “Delayed Write Failed” error, perhaps it is your USB connection. Try moving your iPod to another USB port, and if you’re using a USB hub, try bypassing the hub and plug your iPod directly into your computer’s USB port. If THAT doesn’t work, try a Firewire port. If you don’t have one, grab yourself a Firewire card. You can get them cheap and are much more valuable than all the hair you’re pulling out trying to fix your Delayed Write Failed.

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Feb 03 2006

Retrospect Express HD for Maxtor OneTouch: “Can’t save setup…”

Tag: Hardware, Tech, Windowsjs @ 4:37 pm

I was receiving the following error after completing the setup for Retrospect Express HD with my Maxtor OneTouch External Hard Drive:

Can’t save setup, check the selected drive to make sure there is enough free space.

I had plenty of space on the drive, so I knew this couldn’t be accurate. After some research I found out that my config file was corrupt and it was an easy fix: Remove or rename the RestorePoint.rbc file in the Retrospect Restore Points folder on your external drive. Open up Retrospect Express HD and it will re-create a new config file, as well as re-create all your restore points. This can take a very long time (hours) but once it’s done you’ll be back up and running like new.

(Source: http://forums.dantz.com/)

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Jan 03 2006

Windows & NTFS: Cannot rename file, or: Working with files containing double periods (..) in filename.

Tag: Tech, Windowsjs @ 4:55 pm

I had downloaded a folder from a friend’s FTP server titled “Orchestrated & Conducted by..” the other day. When attempting to browse inside the folder using Windows Explorer I was given the following error:

D:\Orchestrated & Conducted by.. refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, and then try again. If it still cannot be located, the information might have been moved to a different location.

Great. Unable to access a folder on my hard drive! I’m assuming it’s because of the “..” characters in the directory name. It is of course in Windows’ best interest for security reasons to not deal with any mischievous files trying to read the directory above it.

So I tried a few other things to access the folder. First I tried renaming the folder. Windows explorer lets me Right Click > Rename and even lets me type in a new name. However, when I press Enter to rename the file, I get the following:

Cannot rename file: Cannot read from the source file or disk.

Great. So I brush off my dusty old DOS skills and open up a command shell, navigate to the dir containing the bastard, and try it old school style:

D:\> rmdir “Orchestrated & Conducted By..”
The system cannot find the file specified.

Great. Now lets get medieval on this folder’s ass!

D:\> dir /x
Volume in drive D is Data
Volume Serial Number is BC1A-DBC4
Directory of D:\

01/03/2006 04:35 PM <dir> ORCHAS~1 Orchastrated & Conducted By..
0 File(s) 0 bytes
1 Dir(s) 35,736,907,776 bytes free

D:\> rmdir ORCHAS~1
D:\>

SUCCESS!

So, if you ever have an unruly folder, the way to deal with it is to use 8.3 notation when handling your files. To see what a file or folder’s 8.3 notation is, simply type dir /x at the command prompt.

The funny thing is that I used to have 8.3 notation disabled for performance reasons but had recently re-enabled it because of a software incompatibility with Mozilla Firefox. I have no idea how I would have gotten rid of this loco folder if I hadn’t of re-enabled 8.3 notation.

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Jun 30 2005

Internet Explorer Food Store

Tag: Misc, San Diego, Tech, Windowsjs @ 5:59 pm

I could not believe my eyes when I saw this the other night in San Marcos, CA: A quickie mart whose logo looks strikingly similar to the Internet Explorer logo:

Internet Explorer Logo Food Store

Do they sell Microsoft products in there too? Granted, the “swoosh” is going the other direction, but…. WTF?!

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Apr 28 2005

iPod on Windows XP: Delayed Write Failed

Tag: Apple, Hardware, Tech, Windows, iPod/iTunesjs @ 11:00 am

Note: Be sure to read my Update to this post

When trying to update my shiny new iPod via iTunes on Windows XP, I kept getting the following error:

“Delayed Write Failed
Windows was unable to save all the data for the file x. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.”

The iPod would lockup and I’d have to reset it to get it to work again. After some research I found the cause: Write Caching was disabled on my hard disks. Because iTunes tries to push as much data as possible as quickly as possible, Windows was unable to keep up, resulting in the error.

To enable Write Caching on your hard disks:

Start > Control Panel > System > Device Manager > Disk Drives > Properties > Policies > Enable Disk Caching

Note that this option was unavailable to me (greyed out), and after some research I realized it was because I had the Intel Application Accelerator installed, which turns OFF write caching and prevents you from enabling it. So after a quick uninstall of Intel Application Accelerator and a quick reboot, I was able to enable Write Caching on my hard disks, and now the error is gone and my iPod is updating as expected.

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